Deliver Support Everywhere, Effortlessly.
Deliver seamless customer care worldwide. Multilingual support, order management, payment help, and GDPR-compliant service operations.
Order and subscription management
12
Languages
3
Timezone (US,EU,RU)
163K+
Interactions/year
95%
Satisfied for calls
84%
Satisfied for emails
Key Highlights
70% of end- users felt loyal
to businesses which offered support in their native language
29% of businesses have lost clients
because they don’t have multilingual support
56% of people
are willing to pay more if they can get information in their native language
Take your business worldwide with Nexway Localized Customer Care
Save time and money
Enhance customer experience
Reduce involuntary churn rate
Manage local data compliance
Get Closer to Your Customers
Nexway Localized Customer Care Team delivers World-Class Level 1 end-user support via both email, chat & telephone in 12 languages over 3 time zones (EU, US, APAC) for all issues related to:
Increase Your Conversion Rate
Need a dedicated customer experience team ready to support your brand?
Consumers are living experiences and purchasing is a part of it. Get in touch to find out how Nexway’s Customer Support can help you to enhance your competitive edge by managing your end-user relationships with a localized customer care service.
We are using Nexway monetization technology with the support of their team of eCommerce experts. They have demonstrated on multiple occasions their ability to overcome the complexity of enabling consistent & high-performance online sales experience while easing the pain on the user side.
We have integrated Nexway as the Merchant of Record for our VPN Pro service, which has allowed us to ensure our users have a good payment experience with customized flows and designs, and various payment methods.
With the great support of Nexway, we created with Nexway our Bitdefender Reseller Portal. Be built it over the time and continuously implemented new features to improve the capabilities our the user experience.
The FNAC Starter Pack in-app store solution for delivery and renewal was a joint collaboration between FNAC-DARTY and NEXWAY. Our resellers needed a viable, long-term solution allowing them to both enhance the end-user experience within a branded digital environment and increase subscription renewal rates.
NEXWAY takes service to the next level as Merchant of Record for its customers worldwide for processing payments, managing global taxation, and maintaining PCI compliance. They truly know how to fuel strategic account development on a global scale, all with a local, market-specific scope. That is what attracted us to them above everything else.
Ready to take your business to the next level?
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