For shoppers with questions about:
A payment or charge
An activation code
Subscription access or cancellation
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Global payment and tax compliance
Subscription management
Fraud prevention
If you see a charge from Nexway, Nexway SASU, or references like Nexway Kaspersky, Nexway Opera, Nexway ESET, or Nexway Avast on your bank statement, it means you purchased a digital product from one of our partner brands. Nexway securely manages transactions on behalf of leading software and digital service providers.
Still unsure? Contact our support team.
If you completed a purchase but didn’t receive a confirmation email, check your spam or junk folder. If it’s not there, please submit a support request with the email address you used and, if possible, your transaction ID.
Need help tracking your order? Contact our support team.
To request a cancellation or refund, visit our support form and include details such as your order number, product name, and purchase date. Our team will get back to you as soon as possible.
Ready to cancel? Start your cancellation request here.
Most digital products are delivered by email immediately after purchase. If you haven’t received your product, check your spam folder. For subscription services, access instructions are usually included in your confirmation email.
Still waiting? Let us know through our support form.