Managing subscription product orders

• List of subscription services • Submitting subscription orders • Renewing subscriptions • Canceling subscriptions • Canceling subscription orders

Microsoft Products

In the case of Microsoft products, if the Download DVD option is available, this option must be proposed in the cart.

Submitting orders

• Step 1: Check product stock (mandatory) • Step 2: Propose cross-selling, upselling, and options for a selected product (optional) • Step 3: Process the payment in your system (mandatory) • Step 4: Create the order (mandatory) •…

Frequently Asked Questions (FAQ)

Table of Contents • Product Feed • How do I set the catalog language in Cocoon? • What kind of link do you get with "getDownloadInfo"? • Which IPs can be whitelisted? • Why are all my previously-defined product feeds not listed…

Nexway Documentation & Support

Documentation Nexway provides additional documentation to help you implement the Connect solution: • Technical API documentation: apidoc.nexway.store/ • Product feed documentation reference: apidoc.nexway.store • FAQ : Frequently…

Testing your implementation

Nexway provides a testing environment (staging environment) to allow you to develop and test your integration.Once your implementation is ready to go live, you need to inform Nexway and we will check with you that the following test scenarios…

Monitoring your business

You can monitor your business through our Cocoon interface and track your orders, turnover, and margin. Nexway delivers official reports about your business on a monthly basis.

Canceling subscription orders

When you cancel an order containing a subscription product:• The license is canceled and the product becomes inactive immediately.• You will have to refund the end user.• No renewal occurs upon expiry.

Submitting subscription orders

1. Check product stock (mandatory) Nexway highly recommends checking product stock before you add a product to the customer cart (getStockStatus API). In case no stock is available, the order is refused. 2. Propose cross-selling, upselling,…

List of subscription services

Subscription products allow you to renew a license or service with customer at the end of every license period. Renewal happens by default upon expiry, unless you tell Nexway to cancel the subscription. If you have any subscription products…