Subscriptions in the Software Industry - A Powerful Model for Business SaaS Growth

Subscriptions in the Software Industry – A Powerful Model for Business SaaS Growth

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Are you selling Software-as-a-Service (SaaS) or any subscription service? Then you are probably familiar with the struggle of increasing your recurring revenue. As a SaaS company, it's natural to look forward to the growth of your subscription…
Customer Service KPIs and metrics you should measure

Customer Service KPIs and metrics you should measure

The phone is the first way customers contact a company. Your call center, whether in-house or outsourced, is, therefore, a key contact point in your customer relationship strategy. To measure your customer service's efficiency, it is essential…
Infographics: Payment Forward

Infographics: Payment Forward

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It has become clear that we won’t be back to “business as usual” anytime soon. While many companies initiated temporary changes at the beginning of the pandemic, it is time to implement permanent changes to be more competitive in the…
4 Ways to Meet and Exceed Customer Expectations

4 Ways to Meet and Exceed Customer Expectations

 More than ever, online business has evolved and customers not only expect products and services but also high-quality shopping experiences as a norm. Customers are willing to pay more for better experiences and many will leave a business…

Get clear on your e-commerce priorities for 2021

Start the new year right by keeping your customer top-of-mind After a year full of unprecedented events on the world stage, we know we can’t predict all that 2021 will bring. What we do know is that most companies are re-evaluating their…

Make the Move to Subscription Billing in 2021

Make the Move to Subscription Billing in 2021 How to choose the right subscription billing platform for your online business Over the last decade, many SaaS-based businesses have transitioned to a purely digital product or service distribution…

Infographics: 8 reasons why you should choose to invest in a reseller portal?

Businesses are always looking for new ways to grow. Setting up a B2B program is a smart strategy, allowing you to simply and quickly expand into new channels. Whether you sell one-time licenses or renewable subscriptions online, providing your…

Navigating VAT Compliance in the European Union

How to eliminate the headache of tax compliance when selling digital goods across all 28 EU member states Earlier this year, we took a closer look at the complexity of tax compliance in the United States. Anyone who sells digital goods…

Frictionless Payments in a Time of Social Distancing

 The impact of COVID-19 on the economy is complex but it's largely positive news for e-commerce. According to a study by Kantar, in the beginning of April 2020, U.S e-commerce merchants saw a 54% increase in orders compared to the same…

How to Drive Innovation with Design Thinking

  More than ever, consumers have access to global marketplaces and ever higher expectations of service. With customer expectations evolving fast, companies need to continually reinvent their offer. To remain competitive, companies…