Nexway Product Documentation

Monetize is a turn-key solution, composed of an e-commerce and payment platform and advanced services, that enables you to sell digital content and services online.

Our solution provides you with a modern shopping cart, operates your payments, makes your business smart with insights powered by artificial intelligence, yields you with services to improve the purchase experience, increasing your conversion rate and customer lifetime value, while managing on your behalf all the complexities related to international sales, legal compliance, fraud, security, and data protection.

Nexway Offer
Platform	+	Services

Easily integrated and plugged into your ERP or CMS, Nexway Monetize allows you two types of configuration and management: you can use our SaaS user interface “Nexway Center” or directly develop your store through API if you have IT resources available internally.

Through our Nexway Center interface, you will be able to get a 360-degree view of your e-store’s performance and to access all orders in real-time, thanks to key capabilities such as:

Monetize makes integration and online payments simple. Our standard REST API is designed on a micro-services architecture which allows you to benefit from more flexibility, making your digital commerce agile. It is easy to maintain, fast to evolve and highly scalable.

In addition to its micro-service architecture platform, Nexway takes responsibility on your behalf for the security of each transaction, the receipt of funds and the transfer to your bank accounts. Our platform enables access to the services necessary to collect payments and manage taxes in hundreds of local markets. Nexway carries out on your behalf  all worldwide sales responsibilities including:

Lastly, as one of our new customer, you are going to easily start to use Nexway Monetize in a few clicks, thanks to our Customer Service Managers Team which is going to carry out your welcome aboard and help you grow your business.

In Nexway Center, you will define key aspects of the purchase experience for your products such as the cart’s design (layout, theme, languages, payment methods accepted, etc.) Your “point of sale” is called a “store” in Nexway Center.
A purchase link is generated for each product created in the “Nexway Center”. The buy link for this shopping cart can be integrated into your Website.
From here, you  may start to customize your store and personalize your end-user purchase experience. More than a checkout experience, Nexway Monetize offers a seamless and localized experience to each & every customer. 

You can configure, personalize and manage your store directly. Our solution goes beyond that and you can create as many stores as you need. Monetize offers you the flexibility to manage your business from a single store or to choose to have several different ones depending on your business issues and needs. You can, for example, create multiple as many stores as business units or targeted geographies.
All our stores get a responsive layout, available for all types of mobile and desktop devices, point of sales and in-app.

It’s easy and flexible, you configure and fill in different elements such as:

Then you choose all the details relative to the user interface:
To offer the most seamless purchase experience to your end-users, you can personalize your design to fit with your environment:

Now that your store is personalized, you will be able to manage your products. We allow for different integration modes for your catalog, and flexible pricing and discount options.

Our solution gives you the flexibility to access a range of configuration options to meet your specific business requirements. Our powerful tool enables you to enter a certain number of fields to best describe your product/service:

Catalog Free
The catalog-free version of Nexway Monetize’s product management feature allows you to sell products in your store in one-time transactions without having to host any product information or prices on the Nexway Monetize platform.

If you decide to use this version:

The API allows you to provide all required product information in real-time, such as:

This version is most suitable for customers with large product catalogs and their product information system in place, and where duplicating the product data into Nexway Monetize would be complicated and time-consuming. Also, when product prices change, Nexway Monetize does not need to be updated.

Example of a cart link:
https://{hostname}.nexway.store/checkout/add?cartId=74e1c65d-bc71-4d84-a994-ec123re956
When you will create a cart via API, you will receive a buy link that you can integrate into your store.

Note: Checkout carts are for single-use only and are deleted once an order has been placed.
To create the checkout cart, send the following request:

POST https://apidoc.nexway.store/docs/nx-api-docs/reference/nx-iap-store.json/paths/~1stores/post
The cart definition should include the following information:

Catalog Remote
This feature is especially useful for cases where:

The Catalog remote feature allows you to get a purchase link and access the relevant cart, without previously entering all the product details in the Nexway system. Only basic product information (core product or asset with name, Publisher Ref ID, etc.) is defined on Nexway Monetize while pricing and product variations may be managed on your servers, and be communicated to the shopping cart through API call.

When the remote-catalog version is used for product management:

Note: You need to have your APIs in place that Nexway can query to get pricing information when required.

When a shopper reaches the shopping cart for a specific product, Nexway sends an API request to you to retrieve the price for the product which is then displayed automatically in the cart. Any product variation that corresponds to the core product and any associated promotional programs (discounts, cross-sell, upsell…) may also be returned.

A product bundle is a collection of several individual, standalone products or services that are sold as a single combined package at a combined flat price. These are sometimes called “package deals,” and  generally consist of complementary items or, less frequently, similar items. The individual items in the bundle can also be sold separately. Nexway Monetize allows you to configure bundles with standard one-time purchase products as well as subscription products.

What are the benefits of bundling?

Configuration and use cases
You can set up bundled products in Nexway Center and via API.

Example
You want to set up a “Buy one, get one free” promotion

Note: The price is set for the bundle and not retrieved from the components (it is not necessarily the sum of the component prices)

Your shopper will pay the price set for this new product and the fulfillment will be triggered twice for the product attached in the bundle.

Via API

You can create Discount rules to apply to products or stores. You can create the discount via NexwayCenter or API.

You will need to create a descriptive name for the discount (for example, “Back to school”). Note that this name will appear on the shopper’s shopping cart.

Eligibility

Note:@nexway.* = the discount rule applies to any shopper whose email domain is nexway.com, nexway.fr, nexway.org, nexway.eu, etc.
You can also enter a shopper’s username along with wildcards, for example: shopperXYZ@*, in case a given shopper uses more than one email address when making purchases.

Amount:
You can choose to discount your products and services either by taking off a percentage of their price or by setting a specific amount per currency to deduct from the price.

Model:
Campaign: Default configuration
Upon checkout, the discount is applied to all carts in an eligible store that contains one or more eligible products or services.

Coupon:
Shoppers must enter the coupon code in the promo code field upon checkout to receive the discount (store, product, and/or service eligibility requirements still apply). It is also possible for shoppers to benefit from the discount by adding the coupon code directly to the buy link.

CAPPING AND LIMITS

Note: You can also set a maximum number of times the discount will be applied per store.
As well as configure maximum number of times an end-user (shopper) can use the discount.

The Nexway CART GENERATOR sales agents interface is a branded quoting system for your sales agents to select the proper formula for each prospect. Our solution ensures consistent pricing and discounting, building customer-friendly quotes easily and accurately.

Your sales agent identifies the prospect’s need, proposes the appropriated package that best matches the request, and sends a quote through a cart link to prospects that can be discounted. The link is available 48 hours.

Benefits of this feature:

Upselling encourages shoppers to purchase a comparable but higher-end product than the one they initially selected to buy; cross-selling invites shoppers to buy items that complement or are related to their initial intended purchase. You can both upsell and cross-sell on the Nexway Monetize shopping cart.

Upsell rules are configured at the product level.
Cross-sell rules are configured at either the product level or the cart level.

When your shoppers go to your checkout page, they will see the product(s) that they have chosen to buy listed first and most prominently. If you are inviting the shopper to upgrade (that is, upselling), or to purchase other products related to their purchase choice (cross-selling), the upgrade or complementary product will appear nested underneath their initial product choice. An upsell option has an “Upgrade” button; a cross-sell option has an “Add” button; if the shopper clicks on either button, the page will automatically be refreshed with the updated purchase information.

If you choose to cross-sell one or more products at the cart level, the choices will appear after the shopper’s choice of product(s) and any product-specific upselling or cross-selling options.

In case you have several cross-sell or upsell offers for a specific product or cart, you can, of course, select which offer should appear first in the shopping cart. This is particularly useful on the store level when you want to highlight and prioritize for sale just a few products out of a relatively large product inventory.

You can configure a period of validity for your product recommendation offers.

The payment methods available for a shopper in their cart can be determined by the following:

Example
You do not want your shoppers to pay with PayPal

Payment currencies personalization
The price displayed for a product in a cart is dependent on the payment currency defined for the country where the shopper is located. Nexway Monetize supports more than 100 currencies. The main currencies in which most of the world’s transactions are carried out are implemented in Nexway Monetize as default currencies.As part of the product definition process in Nexway Monetize, you can set a price for your product in any  of the default currencies, along with the country/countries (zone of sale) where this price is to be displayed. This can be done via the Nexway Center or through API. You may also set a default currency which will be displayed for countries that were not defined in the zone of sale.

We handle the digital delivery of orders to your buyers.
The checkout experience for digital goods isn’t too different from other products sold on the web: a cart with products, prices, currencies and payment methods selection.
But while shoppers may have to wait days for their purchase of physical products, the fulfillment of digital goods is almost instantaneous.

How do we manage fulfillment for our clients?
Digital goods can be delivered from our platform or your infrastructure. We might send activation code or license keys which we collect in real-time from your systems or internal code batches.

Nexway handles order fulfillment in one of 2 ways:

Note
License keys are also stored on the shopper’s User account in their purchase history.

Nexway prepares fulfillment templates based on your specifications. They are usually assigned to products during product creation in Nexway Center or via REST APIs.

For more information on the fulfillment APIs, click here.

Questions?
We are always happy to help you and answer your questions about coding and other topics, please consult all our documentation, contact your account manager or contact our sales team.

Monetize myAccount is designed for your shoppers to retrieve all their activities in Nexway Monetize network, including personal information, order status and history, invoices, download links and activation keys, subscription history and payment wallet.

Account creation and login
Shoppers are automatically registered into Monetize myAccount when they first place an order on your website. An email is sent upon order confirmation inviting your shopper to access myAccount and create his login and password.
No credentials are sent by email for obvious security reasons!
Once logged in on myAccount, they can access a wide range of information concerning their history with your store, as well as all needed actions.

Personal information
All the information entered during the checkout process is stored on myAccount and editable:  name and billing address, company name, login, and password.
In addition to this, your shopper will also be able to manage his consent to be contacted by email for marketing offers, to be fully compliant with the General Data Privacy Regulation (GDPR).

Order history
Your shopper will be able to access his latest order, but also his complete order history, including canceled orders.
For each order, he will be able to see the main information, such as the product name, the order date, the price he paid, the billing information and of course the status of the order:

He will also be able to download the invoice and get all the fulfillment information: download product files, retrieve activation key & codes, or any specific indications if needed.

Subscription history
Your shopper will be able to access all his subscription history, including active/ongoing subscriptions, but also canceled, suspended, interrupted and expired subscriptions.

Ongoing: the subscription is in an active status, the shopper can use the product and subscription renewal is planned to be performed automatically.

Canceled: the shopper has canceled the latest order related to the subscription. He cannot use the product and renewal won’t be performed automatically. However, He still can renew manually by purchasing the product again.

Suspended: the shopper has deactivated the automated renewal. He can still use the product but the renewal won’t take place automatically on expiration date.

Expired: the automated renewal has failed, generally because the payment did not go through. The shopper cannot use the product anymore, and no further renewal attempts will be performed. However, here again, the shopper can renew manually by purchasing the same product.

For each running subscription, the upcoming renewal date is displayed so that your shopper knows when he will be charged.

The payment method attached to the subscription is also visible, allowing the shopper to modify it if needed.

Your shopper will also be able to consult all the events related to each of his subscriptions: creation date, renewals, changes, prebilling…

At any moment of the subscription lifetime, the shopper can easily switch off the automated renewal.

Payment wallet
The payment wallet allows your shopper to store his payment methods (credit/debit card, Paypal account, SEPA), as well as update and manage his payment information on demand, and use them for both subscription renewals and one-click payments.

One-click payment
When purchasing a product through Monetize cart, your shoppers are invited to save their payment details for future purchases. They are then stored on MyAccount and can be reviewed at any time.
In case several cards are stored, the last one added will be used for one-click payment.

Subscription renewals
When subscribing to a product or a service through Monetize cart, your shopper’s payment details and billing information are stored in MyAccount, and will be used for upcoming renewals. Your shopper will be able to access and update his payment methods at any time during his subscription lifecycle: adding a new payment method, switching from a credit card to PayPal or SEPA direct debit, updating expired credit cards, etc.

The payment wallet allows your shopper to store as much payment methods and credit cards as he wants, and associate different payment methods to different subscriptions if needed. The same card can also be assigned to and used for multiple subscriptions.

Once they have introduced new credit/debit card details, Nexway Monetize performs credit/debit card validation checks, through an imprint (1€) that will be refunded in real-time. Once the data is saved the new credit/debit card will be featured in the customer’s myAccount.

If the authorization is performed successfully, the card is associated with the subscription and used to charge customers as a part of the automatic renewal / recurring billing process.

Note: If a credit card expires, it can no longer be used to charge end-users. However, expired cards that were associated with a subscription will continue to be displayed.

Get support
Your shoppers can also use myAccount to get in touch with our customer support team and ask any questions related to their subscriptions, orders, invoices, etc.

Monetize allows payment processing in 140+ countries. It’s easy to scale, you have only one contact touch to handle relationships with local payment service providers. We maintain relationships with banks and payment providers to process payments on your behalf, record and reconcile your transaction data and manage currency exchange (taxation and security).

As we manage relationships with all partners, costs decrease with increased business. You will benefit from the conditions due to the high volumes that Nexway Monetize processes for all its clients.

We collect funds (orders placed by your customers) and return them to you in a secure manner. All transactions are secured with certified PCI-DSS fully compliant processes.

Monetize allows payment processing in 140+ countries. You can easily adapt them to your regional business.

Offering the preferred payment methods per country/region is essential to efficiently run your business worldwide and obtain the best conversion rate possible.

Nexway Monetize supports all the leading global payment methods.

A list of the payment methods accepted by Nexway Monetize in various worldwide locations per region are available here:

• Worldwide
• Europe
• Middle east & Africa
• North America
• Latam
• APAC

To help you grow your customer base and business internationally, Nexway Monetize provides a multi-currency feature that allows you to accept payment in several currencies. This benefits both you and your shoppers as it satisfies their preference to pay in their local currency, which reduces shopping cart abandonment and improves the conversion rate. It also prevents you from maintaining several instances of a product, one for each currency in which it is available.

Default payment currencies
Below are the default currencies available in Nexway Monetize for pricing, payment, and billing converning the country of the shopper.

Note

The currency in which prices are set is the currency in which payment will be processed.

Configuration and use cases
Example
You want to sell products in the European Union (EU) in euros (EUR), in the United States in USD and everywhere else in USD.

Via Nexway Center

Via API
To implement the example via API use the following properties:

With Nexway Monetize you have access to different languages by default.
Depending on the location of your shopper, all the purchase experiences will be displayed in the relevant language to improve the seamless experience.

The codes in the “ISO Code” column are to be used in API requests where language values are required.

Questions?
We are always happy to help you and answer your questions about coding and other topics, please consult all our documentation, contact your account manager or contact our sales team.

Besides the frictionless shopper’s buying process which is designed to improve the conversion rate, it’s now important to make sure the payment will be accepted at the end of the process. Nexway Monetize is the key with its intelligent payment routing feature “Smart Routing”.

Smart Routing is a flexible payment solution that connects your transactions to the PSP where it is most likely to succeed, leveraging all our historical data to find success patterns.

By connecting our merchants to a global network of PSP, our All-in-One Payment Platform is designed to get you the best payment conversion rates using intelligent payment routing.

Our Smart Routing feature helps you increase your payment success rates:

Nexway stops online fraud by providing you with the highest approval rates and the lowest false-positive rates in the industry.

To help protect your business against fraud, Nexway Monetize leverages artificial intelligence to detect and help prevent fraud. Each order submitted through the Nexway payment service is subject to fraud detection algorithms that screening and scoring process. During the screening process, orders are assigned points and if the points exceed a certain limit, the orders are flagged as being potentially fraudulent.

Scoring is based on several criteria, which include the following:

All orders flagged during the automated screening process are placed on hold. They are then reviewed by a team of highly trained and experienced reviewers within one hour of being flagged if flagged during office hours. After the order has been reviewed, it is either:

The order is canceled and refunded if there is no reply from the shopper within six days.

Handling refund requests and chargebacks is one of the many services we offer at Nexway.

A refund is a return of funds to a shopper for the purchase of a product or service.
In some geographical locations, like in the European Union, shoppers are entitled to a right of withdrawal (cooling-off period) for products and services that are sold online. This is a period allowed under the law during which the shopper can cancel and return purchases for any reason, without incurring any penalty, and obtain a full refund.

Note:  cooling-off period 14 days in Europe for instance.
Nexway will provide cooling-off period on your behalf on the number of legal days depending on where you operate. See our terms and conditions

Note
You may choose to not provide a cooling-off period for certain products but this should be clearly stated during the purchasing experience, for example on the checkout page. Shoppers are normally required to accept these terms before they can complete the purchase.

If your shopper asks for a refund during the eligible period, Nexway returns the full transaction cost on your behalf.

Chargebacks were designed to protect shoppers from unauthorized transactions and dishonest merchants.
They result in the return of funds to a shopper and the loss of sales for businesses. The difference, however, is that with chargebacks, instead of contacting you for a refund, the shopper contacts directly their bank to request a refund. If the bank approves the request, the business is “forced” to return the funds to the shopper.

The chargeback can be initiated for several reasons which may include criminal fraud, chargeback fraud, and friendly fraud.

Besides the loss of related funds, chargebacks may have serious consequences for your business, including being blacklisted by credit card issuers and Payment Service Providers.
In this case, you may end up working with expensive, high-risk payment processing companies.

How can Nexway help protect you and your business against chargebacks?
To help you fight fraud and consequently prevent chargebacks, Nexway uses certain prevention methods and also works with chargeback alert networks.

Chargeback prevention methods

Chargeback prevention alerts
Businesses tend to be informed of fraudulent transactions and chargeback claims by the banks about three to six weeks, sometimes longer, after they occur. This is too late for you to actually stop the fraud or the chargeback process.

Nexway works with chargeback alert networks that collaborate on a global level with card issuers and merchants to prevent chargebacks. These networks can inform us in near real-time of confirmed transaction frauds and disputes. We receive these chargeback alerts through an automated process using APIs which allows us to respond promptly (within 48 hours) and perform any needed action to prevent the chargeback to occur:

Chargeback management
In case the chargeback finally occurs, despite all the prevention actions described above, Nexway will dispute on your behalf those chargeback claims.

Upon reception of the claim, we will analyze the reasons for the claim and check whether it can be disputed based on the information we have. We will, of course, handle the dispute for you when relevant:

One-click payment allows online shoppers to purchase items without having to manually enter and re-enter billing and shipping information. Instead, they can simply use a predefined payment method.
This feature can help boost your conversion rate as it minimizes cart abandonment.

One-click payment in Nexway Monetize:
With Nexway Monetize you can offer your shoppers a one-click payment option in your stores. This option simplifies the purchasing process for your returning shoppers. When you enable one-click payments on a store, shoppers can save the payment methods used for purchases to their wallets during the first payment. For each successive purchase, the shopper only needs to select one of the previously saved payment methods from the wallet to complete the purchase. The payment methods that can be saved include debit and credit cards, Paypal accounts, and SEPA direct debit.

Note
Shoppers can add new payment methods during the payment process as well as directly in their User Account at any time.

The shopper can access his user account and manage the registered payment methods in his wallet. He can:

What are recurring payments?
Recurring payments are ongoing payments for products or services that are automatically collected from a shopper on a periodic basis (specific date, at regular intervals). These payments are charged to the same payment method for a predetermined duration. The shopper permits you to deduct the payment at scheduled intervals until they withdraw their permission, or until the payment method expires. The shopper is also not required to manually enter the payment method for each successive payment as the payment method is normally saved to their user account during a previous transaction. Any product or service that is purchased repeatedly and regularly is a good candidate for recurring payments, such as subscriptions and membership fees.

Benefits of recurring payments:
Recurring payments has its benefits for both shoppers and vendors:

Recurring payments in Nexway Monetize:
Nexway Monetize is equipped to handle recurring payments. This is made possible with the one-click payment feature which allows shoppers to save payment methods to their wallet during transactions.
From a technological standpoint, one-click payment and recurring payment are the same features, with the difference being what triggers the payment.

Recurring payments are then made with one of the payment methods previously saved to the wallet. The shopper can manage these payment methods from their user account if the end-user creation option is enabled in the store. This allows the creation of a user account for each shopper that passes an order on that store. A payment method cannot be deleted if it is being used in an active subscription.

The payment methods that can be used for recurring payments include credit, debit and prepaid cards, e-Wallets such as PayPal and Paylib accounts, and direct debit. Asynchronous payment methods can also be used in some cases.

Note
A PayPal account can only be used for recurring payments if the shopper set up a billing agreement with the vendor on PayPal. This can be done during the initial transaction or directly in the wallet.

In Nexway Monetize the recurring payments feature is highly suitable for subscriptions. For more information on Subscriptions, see the Subscriptions page.

The Payment Card Industry Data Security Standard (PCI DSS) is a set of policies and guidelines that guarantee the security of debit, credit, and cash card transactions. They are intended to prevent the misuse of cardholders’ personal information and protect businesses and shoppers from data theft and fraud. It is mandatory that all businesses that accept card payments and that store, process and transmit cardholder data, comply with this standard. This applies to all types of card payments: online, by mail, over the phone or using card machines.

A major focus for PCI DSS is the technology used to collect, store and process card data. Some of the measures include encryption, anti-malware software, extensive monitoring, risk analysis and more.

To comply with PCI DSS protocol Nexway Monetize ensures a secure electronic transfer by providing secure connection, encrypted payment data, adherence to data privacy regulations. By outsourcing your payment services to us, we are essentially taking all the risks for you.

Our data-driven Monetize solution allows a frictionless authentication to your checkout, ensuring security for your customers and helping protect your business against fraudulent transactions.

3D Secure 2.0 (3DS 2.0) is the new industry standard for customer authentication and is a recognized solution for meeting PSD2’s Strong Customer Authentication (SCA) requirements.

A low-friction checkout experience for cardholders
The second Payment Services Directive (PSD2) aims at further protecting consumers from fraud. This new regulation requires strong customer authentication (SCA) for all transactions from 30€.
As a merchant taking responsibility for selling your digital goods online, we guarantee full compliance with the new PSD2 regulation.

Working with us gives your business an edge in this new regulatory environment:

What about recurring transactions and subscriptions?

Cumulative Rule
Transactions below €30 will need SCA under the cumulative rule of  €100: when the total value of the cumulated last 5 transactions reach  €100 or more, the transaction will require strong authentication.

It will impact any business doing recurring transactions with their clients, requiring implementation of SCA for each transaction exceeding the threshold of €100 over the last 5 purchases.

Subscriptions
Automated renewals are considered as merchant-initiated payments and as such are exempt from the SCA requirement.

Only the first transaction will require the SCA.

Questions?
We are always happy to help you and answer your questions about coding and other topics, please consult all our documentation, contact your account manager or contact our sales team.

Monetize offers a localized purchase experience for every customer.

Monetize allows payment processing in 140+ countries. You can easily adapt them to your regional business.

Offering the preferred payment methods per country/region is essential to efficiently run your business worldwide and obtain the best conversion rate possible.

Nexway Monetize supports all the leading global payment methods.

A list of the payment methods accepted by Nexway Monetize in various worldwide locations per region are available here:

To help you grow your customer base and business internationally, Nexway Monetize provides a multi-currency feature that allows you to accept payment in several currencies. This benefits both you and your shoppers as it satisfies their preference to pay in their local currency, which reduces shopping cart abandonment and improves the conversion rate. It also prevents you from maintaining several instances of a product, one for each currency in which it is available.

Default payment currencies
Below are the default currencies available in Nexway Monetize for pricing, payment, and billing converning the country of the shopper.

Note

The currency in which prices are set is the currency in which payment will be processed.

Configuration and use cases
Example
You want to sell products in the European Union (EU) in euros (EUR), in the United States in USD and everywhere else in USD.

Via Nexway Center

Via API
To implement the example via API use the following properties:

With Nexway Monetize you have access to different languages by default.
Depending on the location of your shopper, all the purchase experiences will be displayed in the relevant language to improve the seamless experience.

The codes in the “ISO Code” column are to be used in API requests where language values are required.

Questions?
We are always happy to help you and answer your questions about coding and other topics, please consult all our documentation, contact your account manager or contact our sales team.

Nexway has subsidiaries in several countries in Europe (France, Germany, UK), but also the United States, Morocco, and Japan.
This gives us the possibility to build partnerships with local bank acquirers, and hence improve significantly the payment acceptance rates on those regions.

Questions?
We are always happy to help you and answer your questions about coding and other topics, please consult all our documentation, contact your account manager or contact our sales team.

Consumers are moving away from traditional ownership and prefer usage models. Most successful businesses are shifting model from product to relationship and encouraging subscription as the best way to engage customers. i.e. software (Adobe, SalesForce…), entertainment (Netflix, Spotify…), transportation (Uber…), beauty (Birchbox…).

The only thing better than revenue is recurring revenue: converting one customer into a subscriber increases the lifetime value by opening up a recurring revenue stream instead of fewer isolated purchases.

Our powerful subscription engine and AI-powered churn prevention program empower you to sell and manage subscriptions, increase customer lifetime value (CLTV), build long-term customer loyalty, and exceed customer expectations like never before.

Nexway provides a wide set of flexible configurations for your subscriptions, for you to select the more adapted to your existing business.

You can select the billing and renewal interval for your subscription holders, to adapt to the product or service you are providing. Besides the more common ones (yearly and monthly), you can select to renew the subscriptions every 3 months, 6 months, or even weekly if it better suits your business specificities, and the lifetime of your product.
In any case, the renewal will be automated, and the payment process with the same payment method used for the initial purchase.

The subscription business is all about retention and customer satisfaction. We offer the possibility to schedule a personalized prebilling email, to be sent to your subscribers before the renewal takes place, informing him on the date of the next billing, and the product that will be renewed, along with the renewal cost.
You can, of course, decide on the exact date where this email will be sent, or follow our experts’ recommendation.

You can decide on the dates for the successive payment attempts (like 7 days before the renewal date, then renewal date, and a last one week after renewal date), or use our AI-powered smart replay feature.
Smart Replay is designed to identify the best performing days and build the more efficient replay scenario based on machine learning algorithms, that will find personalized success patterns from millions of payment data.

You can decide to set an expiration date for your subscription taking place after the expected renewal date, to optimize the renewal efficiency.
In case the payment fails on the first attempt, this grace period will give your end-user a few days to update his payment method or fund his bank account, and finally renew his subscription instead of being lost for your business. You should keep in mind that it’s far easier and cheaper to keep an existing customer than to recruit a new one!

It is undisputed today that one of the main indicators of your subscription business health is the lifetime value of your customers: you need to keep your customers loyal, and then be flexible enough to answer their evolving needs all along their lifecycle.
This is why we are offering the opportunity to change the product attached to the subscription: You will be able to decide which products can be upgraded (or downgraded) inside your product catalog, and which are the eligible target products.
The pricing will be calculated based on the time already spent with the first product

At any stage of the subscription lifecycle, it is essential to keep in contact with your customer. When subscribing to your offer, he expressed a personal involvement that you need to acknowledge and support.

We offer the possibility to reinforce this relationship by sending personalized emails all along the subscription lifecycle: The first one is, of course, the first confirmation email, which is designed to confirm that your customer is engaged in a relationship, and not simply purchasing a one-shot product. It is very important to make it clear from the beginning, as the first renewal will most likely end up with cancellation, or even a chargeback if your customer is not aware that he will be automatically renewed (and charged) on the expiration date.

Other standard emails are:

Nexway provides a template email for all those configurations and more, which you can personalize to adapt to your design, but also the tone of voice if needed.

View active subscriptions (history and details)
In order to monitor and follow closely your subscription business, and be able to answer any of your customers questions, you are able to access the full listing of your active subscriptions, including the creation date, the customer name, email address and country, the product attached to the subscription, the registered payment method type, and the next renewal date, among other information.
You will also be able to retrieve all the past events attached to each particular subscription: all the previous renewals, emails sent, payment attempts, etc.

Suspend and cancel a subscription
For each of your active subscriptions, you will be able to suspend the subscription, which means that the product will still be active until the next renewal date, but the renewal won’t be performed automatically after that date.

The subscription business is based on predictable recurring revenue, which is strongly depending on customer loyalty, and, by extension, in customer satisfaction and smooth user experience.

Nexway solution empowers you to offer the best and more flexible user experience, by providing self-management tools to end-user, as well as personalizing all the contact points.

Your end-user will be granted a secured personal account from the beginning of his relationship with your company. He will be able to :

(Same as 7.A.VII)

At any stage of the subscription lifecycle, it is essential to keep in contact with your customer. When subscribing to your offer, he expressed a personal involvement that you need to acknowledge and support.

We offer the possibility to reinforce this relationship by sending personalized emails all along the subscription lifecycle: The first one is, of course, the first confirmation email, which is designed to confirm that your customer is engaged in a relationship, and not simply purchasing a one-shot product. It is very important to make it clear from the beginning, as the first renewal will most likely end up with cancellation, or even a chargeback if your customer is not aware that he will be automatically renewed (and charged) on the expiration date.

Other standard emails are:

Nexway provides a template email for all those configurations and more, which you can personalize to adapt to your design, but also the tone of voice if needed.

Subscription business needs to be monitored and analyzed using specific KPIs.
All those KPIs will be consolidated in a single specific dashboard, which will also provide the keys for understanding the metrics and turn them into actionable insights.

Other metrics will be available in this dashboard to give a full understanding of the business, such as active population on a given date, new subscribers for a given period, renewal pipe (ie number of subscriptions eligible for renewal for a given period of time), number of cancelled, suspended, expired, etc.

Nexway Monetize Reseller module offers you multiple tools to manage the relationship with your resellers.

Today, resellers are a critical lever in a software company’s B2B strategy, helping you achieve your business goals, such as reach new markets, extend your local support capabilities, build awareness for your product or handle smaller volume deals with a reduced cost of sales.

With Monetize Reseller module, you benefit from a full-service solution to sell licenses and subscriptions to your B2B channel while simplifying interactions between your resellers and your teams.

Whether you are just starting to build your reseller network, or you want to manage your existing one more effectively, you will have the opportunity to:

• Sell and Rewards
• Pilot and Oversee
• OEM Program

License purchase, fulfillment & settlement

Our Monetize reseller module allows you to provide a simple set-up to your resellers, including bulk ordering and license fulfillment. You can also give them access to marketing materials, and of course, you can access a dashboard to monitor their performance.

It’s easy to engage your resellers thanks to a seamless experience and the ability to fit your portal to the look and feel of your website.

You will receive real-time notification for every reseller applying, while a real-time check of the reseller’s VAT number will be done. Indeed the Monetize Reseller module allows automated register requests.

So thanks to Monetize Reseller module you can sell and fulfill licenses in volumes, using adapted pricing & discounts and a variety of B2B local payment methods in a purchasing experience tailored to resellers’ needs and customized to your brand (portal).

Revenue attribution on subscription renewals

Our Monetize reseller module allows you to create recurring revenue streams with subscription models that reward your partners in the long term.

Incentivize & Reward
Our Monetize reseller module allows you to apply a flexible pricing policy. You can define status based on volumes associated with discount levels. You can as well manage exception and custom-priced products.

Then if you want to motivate your network to sell the products that bring long-term recurring revenue, you can, for instance, attribute revenue upon subscription renewal (generation +1 or more).

It’s quite important as well to communicate and interact with your network. Monetize Reseller module enables you to allow your reseller to check their status and progression in the program. You can define promotions and campaigns as well. For instance, you can customize your reseller relationship through status depending on purchase volume (eg. Gold, Silver, Bronze…), discount level, margins…

Portal for your resellers
The Monetize Reseller module Portal is a branded web store dedicated to your products.

Through this portal and as your certified partners, your resellers can:

Portal for your channel team

Questions?
We are always happy to help you and answer your questions about coding and other topics, please consult all our documentation, contact your account manager or contact our sales team.

Some of your existing or targetted resellers are offering bundles to their customers. This is the case, for example, of Telcos or ISPs who regularly offer additional software/services in parallel with their telephone/internet packages.

Embedding your products or services in this kind of offer is a great opportunity to create additional sales channels and new revenue streams.

Nexway’s Reseller OEM program facilitates this integration by automating most of the processes: Nexway plays the role of “payment orchestrator”, by establishing the payment relationship between the publisher/service provider and its reseller.

How it works

You can select which of your resellers are eligible for your OEM program, by activating the option in your Nexway Center, or through API. Most publishers and service providers chose to activate this option for their resellers offering recurring billing to their customers.

You will define one or several product catalogs, with specific pricing, that will be associated with the OEM offer for each of your resellers eligible to the program.

Your reseller will then have access to a reseller portal, where he will be able to preorder products or services from its specific OEM catalog, and resell them to its own customers through its bundled offers in its own store. He will collect the money from its customers and declare its sales in real-time in the reseller portal, or through APIs, to Nexway.

When declaring the sales, the reseller also provides its customer emails and subscription start date, so that Nexway can trigger the fulfillment with your system, and send a confirmation email and any fulfillment information to the end-user.

Besides the declaration of its sales, the reseller portal will also allow your reseller to access the listing of current month declarations and have the visibility of its current credit line. He will also have access to its complete declaration history, including past invoices, and can terminate a subscription if needed.

In case a subscription is terminated by the reseller, Nexway will send the relevant notification to your fulfillment system so that the license can be canceled on your side.

Payment and invoicing

The payment from the reseller is collected by Nexway, based on the reseller’s declaration.

Two different systems are available:

In both cases the invoice will be generated automatically by Nexway, and available in the reseller portal.

In case the reseller does not pay its order, Nexway will cancel it and notify your fulfillment system.

Nexway provides a solid representation of its customers business, taking their analytics to the next level. You will be able to transform your business with powerful insights. You will easily track and share KPIs with interactive, easy-to-use dashboards.

Nexway provides a solid representation of its customers business, taking their analytics to the next level. You will be able to transform your business with powerful insights. You will easily track and share KPIs with interactive, easy-to-use dashboards.

Insight drives better decisions and efficiency. Nexway Monetize reporting tools get you the visibility into the metrics of your customer base and acquire insights that help you make smarter decisions for your business. You probably have to achieve ambitious growth targets to increase brand reach, customer retention and revenue. Nexway Monetize enables you to get access to real-time insightful dashboards and visual reports, analyze trends, measure customer satisfaction and identify opportunities for optimization.

Benefit from an Executive Summary including the most important key figures in a pdf downloadable format, plus various detailed dashboards:

+ Applets dedicated to specifics theme (e.g. PSD2 impact on conversion)

Flexibility is the heart and the main philosophy of the Monetize platform.
This is why you are offered both reporting and dashboarding capabilities, and the ability to gather all relevant information to integrate them into your system or ERP if needed.

This is why a notification tool is available: you will be able to select any notification you want to receive, and also how you need to be notified (email or webhook).

All the events stored in the platform can trigger a real-time notification: you simply need to subscribe to the ones that you are interested in and select the notification format.
You can thus be notified each time an order is processed, but also each time a specific event related to this order is created (payment accepted, fraud screen in progress, fulfillment completed, invoice generated, order canceled, payment refunded, chargeback, etc.).
The same system applies of course for subscriptions, and you can be informed in real-time in case of subscription creation, prebilling email sent, successful renewal, payment failure, payment method update, cancellation, expiration, etc.

Questions?
We are always happy to help you and answer your questions about coding and other topics, please consult all our documentation, contact your account manager or contact our sales team.

We take out the hassle of running a global online business for software and service brands. As your legal reseller, we manage local adaptations and regulations as well as mitigate the liabilities, and risks of your sales. Monetize is the most efficient and cost-effective solution for growing and scaling your online business, fast.

Depending on the countries where you are selling, you may need to comply with specific local regulations when it comes to end-user invoicing.
Invoicing on its own can be very time consuming but selling on an international level adds even more complexity as you will need to research which information is mandatory on invoices, as well as the tax laws in vigor and whether you will need to charge taxes or not.

Nexway Monetize eases the pain of invoicing as it delivers invoices that are compliant with the local legislation of the individual countries where you sell. This spares you the hassle of spending hours researching and customizing invoices yourself. It also delivers invoices to your foreign shoppers in their language and their local currency.

In addition to the multilingual invoicing feature, Nexway Monetize also offers a recurring billing solution for businesses that need to manage subscription billing. With this solution, invoices are sent out to shoppers after each subscription renewal.

Credit notes 
With Nexway Monetize we can also generate and manage credit notes for refund requests.

A credit note is issued for each purchase order canceled whether the cancellation comes from your request, your shopper’s request (within the established withdrawal period), or by Nexway (related to chargeback request).

Refunds are made through the same method of payment used to make the purchase.

Each state has its own set of rules and regulations that may differ from other states. Maintaining tax and regulatory compliance around the globe can cause companies to struggle. Indeed, the increasing complexity and multiplication of sales taxes on products purchased online make the development of its international activity more and more complicated. As your dedicated provider of commerce services, it is Nexway’s responsibility to stay up to date on worldwide financial and legal requirements to make sure you benefit from a seamless and fully compliant international buying and selling experience.

Nexway, with its global expertise, manages sales taxes and VAT on your behalf, expertise reinforced by a network of expert consultancy partners who help us to be compliant in more than 140 countries and thus advise and support you as best as possible according to the countries where you want to scale.

For instance, we track European VAT rates, for countries within or outside of the European Union; manage your U.S. sales tax (multi-state tax laws); help you comply with regulations in APAC, LATAM or EMEA; and automatically calculate and remit your sales taxes.

We determine the shopper’s country by using two matching elements of the billing details provided by the shopper. The elements can include the shopper’s IP address, the country of the bank that issued the credit/debit card, the billing address or the mobile country code used to identify the shopper’s phone number.

On top of these features, we will stay up to date on worldwide sales tax changes.

Note: VAT exemption
VAT-registered business customers based in the European Union can pay for their orders while being charged according to the VAT-ID they provide.

Note: Tax Nexus USA
The US states are now allowed to impose and collect sales and use tax from retailers that have no physical presence within their state – such as online sellers, including sellers of digital goods and in some states also subscription – for sales these out-of-state retailers make to residents of their state.

Any retailer selling online have to think about where they sell and start collecting and remitting taxes to each state individually. This means there is an extra operational effort and costs across many companies due to the state by state complexities that Nexway can handle on your behalf.

When purchasing a product or a service through the Nexway Monetize cart, your shopper will need to read and accept our standard terms & conditions, like in any other e-commerce website.

These terms & conditions may change over time depending on the regulatory context, this is why we’ve implemented a dynamic service keeping track of every version of the terms & conditions.

This service allows being able to retrieve the exact version of the terms that your shopper agreed on when purchasing his product, which will simplify discussions if any dispute arises afterward, in case of chargeback request for instance.

Questions?
We are always happy to help you and answer your questions about coding and other topics, please consult all our documentation, contact your account manager or contact our sales team.

The end-user experience is the cornerstone of your online sales success. Maintaining a high level of experience isn’t easy when you start to multiply your sales points. Nexway Monetize solves this by managing your end-user relationships with a localized customer care service. Nexway is World-class level 1 end-user support via email, live chat, and telephone in 12 languages over 3 time zones (EU, US, APAC).
• We support your customers for all issues related to payment, subscription & access to the product
• We answer emails & phone calls in 12 languages over 3 time zones:
Portuguese, Brazilian, Italian, Spanish, English, German, French, Dutch, Japanese (simplified and traditional), Chinese, Korean.
• We manage refunds
• We protect your end-user data & manage local compliances
• We provide live chat & manage ticket requests

Taking proper care of your customers after they have purchased is mandatory for the sake of your business. This needs to be done in your customers’ native language. You can rely on Nexway services to handle this part for you. Fast and easy!

Besides, Nexway Customer Support Team offers you a range of services to improve your conversion rate and maintain your brand’s reputation with your clients:

Self-service knowledge bases
The team is knowledgeable in deploying 24/7 self-service knowledge bases within your online stores.

Key performance indicators
As part of ongoing business review meetings with its clients, Nexway gives you detailed statistics on the types of customer issues it encounters. Contact center key performance indicators such as the average time of ticket resolution are also provided.

Cross-sells & upsells
The contact center team is incentivized to cross-sell and upsell your products as they engage with your customers. In particular, agents now leverage chat and email exchanges to quickly share personalized download URLs to convert PC customers into cross-device subscribers.

B2B telemarketing & sales
The contact center team is skilled in executing outbound telemarketing campaigns to qualify and – in some cases also convert – B2B leads. The contact center may also provide tailored quotes and manually process B2B purchases.

Questions?
We are always happy to help you and answer your questions about coding and other topics, please consult all our documentation, contact your account manager or contact our sales team.

Businesses must keep well informed of data protection regulations to avoid facing legal consequences or paying heavy fines. Nexway Monetize helps you to use the General Data Protection Regulation!

What is GDPR?
The General Data Protection Regulation (GDPR) is the primary legislation adopted by the European Union (EU) to regulate how companies protect EU citizens’ data.

The GDPR affects any organization or company that does online business with European residents and processes (accesses, collects, receives, stores) the personal data of individuals residing in the EU, regardless of the company’s location. These companies are required to take the necessary steps to comply with the regulations.

How does Nexway make you GDPR compliant?
Nexway Monetize is a GDPR-compliant solution, that ensures that you are on the right side of the law.

One of the main conditions of the GDPR is that EU residents have a say in how their data is collected, processed and stored and any organization or company that wants to process this data must have their express consent. At Nexway we have implemented some strategies to align with this condition and ensure that consent is properly handled:

Consent management
When you sign up to use Nexway Monetize, you sign a data transfer agreement which clearly states how consent is to be managed and the respective roles and responsibilities of you and us.

We collect and process personal data on your behalf and operate as a single source of truth regarding shoppers’ consent to use his data. We also give you the possibility to retrieve the consents of your customers and thus be your own single source of truth.

Shopper consent is mainly used for marketing campaigns. Nexway can handle these campaigns and any other shopper-related emails for you but you can also do this by yourself. In any case, before any emails that are not strictly related to a purchased service or product are sent to a shopper we need to know if they consented to receive emails. To make this consent information readily available to all the parties involved, we implemented the Consent Service.

Nexway Monetize Consent service

The Consent service is used to help manage consumer (shopper) consent. It collects and processes consent events to compute and provide consent status where it is required/needed. It collects events with user information from several sources that include the following:

After collecting events the Consent service computes shopper consent status. The consent service then makes the consent status available via API to the following:

See below for examples of how to retrieve consent status and send consent information (events) to the Consent service.

Example
You want to retrieve the consent status of shoppers who uses your store

Once you are registered as a customer in Nexway Monetize, you are provided with secured access to both the APIs and Nexway Center.
You are then able to set access to Nexway Center for your colleagues, by creating specific profiles and assigning those profiles to various members of your organization.

Profiles
The profiles are defined as a combination of roles, allowing to view or manage various sections of Nexway Center.
Some roles are predefined, such as sales managers, allowed to access the reporting and order listings, or marketing manager, for instance, allowed to create products and manage discounts and cross-sell rules.
You will be able to combine any of those roles to create your personalized profiles, and then assign those profiles to members of your organization.

Questions?
We are always happy to help you and answer your questions about coding and other topics, please consult all our documentation, contact your account manager or contact our sales team.