The Paypers | How Merchants Can Prevent Online Fraud and Chargebacks in Digital Goods Markets
In the rapidly evolving landscape of digital commerce, merchants offering digital goods face unique challenges when it comes to fraud and chargebacks. To address these critical issues, we collaborated with The Paypers for an insightful interview featuring two of Nexway’s experts: Sandrine Vella, Payment & Fraud Director, and Andrea Nicoletti, Director of Customer Experience & Sales Administration.
In this interview, Sandrine and Andrea share their collaborative approach to enhancing security and customer engagement in online transactions. They delve into the complexities of fraud prevention, discussing the specific types of threats that digital goods merchants encounter and how automated technologies can help mitigate these risks.
With a focus on balancing efficiency with robust fraud management strategies, they explore the benefits of a hybrid approach that combines advanced technologies with human oversight. Their insights provide valuable guidance for businesses looking to strengthen their defenses, optimize revenue, and create a seamless eCommerce experience for their customers.
Join us as we uncover the best practices and strategies that can empower merchants to navigate the challenges of fraud and chargebacks in the digital goods market.
Sandrine Vella is the Payment and Fraud Director at Nexway, where she oversees the security and compliance of global transactions. She specializes in designing innovative payment solutions and managing fraud risks, ensuring a seamless and secure eCommerce environment.
Andrea Nicoletti is the Director of Customer Experience & Sales Administration at Nexway. He drives customer engagement, optimizes interactions, and supports global expansion by integrating payment and fraud solutions, helping businesses grow with tailored eCommerce services.
About Nexway
Founded in 2002, Nexway is an e-commerce platform with a full suite of personalized microservices. With 20 years of experience running merchant services & e-commerce solutions, Nexway handles the complexity of online sales and covers the full scope of e-commerce aspects. From invoicing to tax calculation, compliance and payment & financial institution integrations, security & data management, fraud and chargeback. The company today generates 200M€ in annual revenues and employs 100 employees across its offices worldwide. Nexway is headquartered in France, with offices in the US, Japan, Italy and Poland.
Nexway, Our Team, Your Success.