ESET & Nexway – A lasting and prosperous collaboration since 2018

Nexway is proud to be providing its full eCommerce capabilities to ESET, a global leader in digital security that protects over 1 billion internet users in over 200 countries and territories.

ESET India & Nexway – An extended multinational relationship


Nexway has supported ESET to serve millions of customers across Europe. The relationship has evolved through many stages as both companies continued to grow to meet the changing market needs. In India, Nexway responded with precision to the challenges of this specific country’s requirements. The expertise and ability to innovate in payment operations to comply with specific auto-renewal regulations made Nexway the preferred reseller for ESET sales in India.

“We have seen a significant uptick in transaction acceptance rates in our India e-store since switching to Nexway. Their commitment to meeting local regulatory requirements, particularly for recurring subscription transactions, is also an aspect we truly value. It is reassuring for us to work with a company that not only focuses on delivering results, but also ensures that we are in line with local rules and regulations,” says Jane Ng, Director of Marketing – APAC, ESET.

Reserve Bank of India Guidelines

The Reserve Bank of India has mandated new rules for handling recurring transactions for Indian credit and debit cardholders. Regulatory requirements apply to recurring auto-renewable subscriptions preventing these subscriptions from auto-renewing without the customer’s consent. Instead of customers giving a one-time confirmation, banks must inform customers in advance about every recurring payment. In addition, consumers with an ongoing subscription will have to authenticate once more to enroll in the new e-mandate.

Directly concerned, ESET strived to provide Indian customers more control and transparency in the transaction process of their payments. It was crucial to set up new compliance renewal processes to onboard new customers, get them to sign up for auto-debits, and preserve the renewal of acquired customers. That’s where Nexway comes in.

What does this mean for merchants?

As a first step, merchants need to adopt or create a new compliant solution or put their services on standby until a provided compliant solution is. All payment transactions will be declined if the payment occurs through a model that does not comply with the new regulations. Secondly, Indian customers who were once under a recurring subscription are no longer under the subscription and must renew the service.

As merchant and ESET official reseller, Nexway has updated and evolved its subscription solution in India according to the new RBI guidelines in order to support ESET India business’ deployment in the best possible way. Through its expertise and relationships with global payment service providers, Nexway allow Indian customers to make recurring payments while existing customers can swiftly and seamlessly return to being serviced as they were previously.

“The whole Nexway Team is extremely excited to be able to bring its expertise to one of the top software security publisher, ESET.
Acting as ESET online reseller in India, we are the one of the very few Companies capable of selling software as real auto-renewed subscriptions, under the RBI strict rules for collecting e-mandates and auto-renewal process. Providing our white glove solution through our ecommerce platform and merchant services, Nexway covers the whole spectrum of digital sales complexity including payment, taxation, anti-fraud, customer support, subscription model enablement. With an increasing acquisition cost for paid users, leveraging auto-renewal and maximizing retention is key to subscription business model performance.” says Pierre-Henri Paulhe, VP, Global Accounts at Nexway.

 Nexway supports companies to take note of the steps to incorporate best practices ensuring

 a compliant auto-renewal process with consumer protection legislation.

As Merchant of Record, Nexway assumes responsibility for compliance with local laws and regulations, local banking relationships, tax management, fraud screening, and more, giving our partners the time to focus on their core business. In addition, our solution supports recurring payments, increasing conversion rates and subscription renewals.

Flexibility and reactivity An ESET’s necessity for a remote catalog deployment

  While software business is experiencing impressive growth in the subscription space,

a huge problem needed to overcome: an inflexible catalog.

ESET provides security products for home and business users covering all the main operating systems in over 200 countries and territories, supporting over 30 languages. Updating information on the platform is complex and time-consuming.

Nexway catalog remote feature allows ESET’s Product Team to push all the product details in the Nexway system. Product information are automatically collected and digested into Nexway Monetize platform, allowing ESET to manage the product referential on their own system only.

Through catalogue remote setup, Nexway is able to support and maintain a significant product base in our system, requiring very little efforts on the partner’s side.

As real time deployment, ESET is insured that all product information is always up to date.

Pricing details are shared via catalogue remote approach and then managed by Nexway thought Monetize platform.

ABOUT ESET
For more than 30 years, ESET® has been developing industry-leading IT security software and services to protect businesses, critical infrastructure, and consumers worldwide from increasingly sophisticated digital threats. From endpoint and mobile security to endpoint detection and response, as well as encryption and multifactor authentication, ESET’s high-performing, easy-to-use solutions unobtrusively protect and monitor 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company that enables the safe use of technology. This is backed by ESET’s R&D centers worldwide, working in support of our shared future. For more information, visit www.eset.com or follow us on LinkedIn, Facebook, and Twitter.

ABOUT NEXWAY
Founded in 2002, Nexway is an e-commerce platform with a full suite of personalized microservices. With 20 years of experience running merchant services & e-commerce solutions, Nexway handles the complexity of online sales and covers the full scope of e-commerce aspects. From invoicing to tax calculation, compliance and payment & financial institution integrations, security & data management, fraud and chargeback. The company today generates 200M€ in annual revenues and employs 100 employees across its offices worldwide. Nexway is headquartered in France, with offices in the US, Japan, Italy and Poland.

Nexway, Our Team, Your Success.