Nexway Connect

Product documentation Connect


Nexway Connect makes it possible to sell thousands of software products and video games in a digital store.

This document aims to provide a good understanding of the value of Nexway Connect and how to best use it to grow your online sales. Business owners and developers are the typical audience for this documentation.

Nexway Connect provides a standard interface for collecting product catalog data (Product Feed) and for managing purchase orders (REST API). Nexway manages the complexity of the business relationship with the Publisher and the End-user product fulfillment.

For more technical documentation, please refer to


Company publishing software, video games, or providing digital services.

Company selling software or games to consumers (B2C) or to companies (B2B). A merchant can be a classic online store or any company that wants to offer and sell digital products (software, video games, and/or digital services) to its audience or customers (end-users).

Person or entity purchasing a video game, a software product, or a digital service for their own use.

Nexway Catalog
Very large catalog of products (software, video games, digital services) that merchants can sell via Nexway.

Product feed
The subset of the Nexway product catalog that a Merchant wants to offer their customers (end-users).

An electronic document that gathers the information related to the purchase of a software product, video game, or digital service.

All the actions required to provide the customer access to the software or the games purchased (download link, activation or license code, etc.).

Introducing Nexway Connect

Through Nexway Connect, Nexway allows Merchants (resellers) to access a very large catalog of software and video games to add to their online business. Nexway provides a standard interface to collect product catalog data and to submit purchase orders.

Nexway manages the complexity of business relationship between the publisher and the end-user product fulfillment.

Thanks to this solution, you as a Merchant can add thousands of software products and games to your digital store.

A Digital content scenario can be split in 4 steps:

1. Configuring your product feed
Thanks to Nexway’s online user Interface (Cocoon), you can adapt the format of the flow (XML, CSV, etc.) and select the subset of the Nexway Connect catalog you want to sell in your own store.

2. Integrating the product feed into your product database
A web programmatic interface (HTTP Get) allows you to automate downloading your product feed to integrate it into your store’s product catalog. The product feed contains all the information required by your store (product description, images, pricing, promotions, etc). You can choose to get the full content of your subset or only the latest changes.

3. Managing orders
Connect your order management system to Nexway’s order system via a standard REST API to enable purchase of products in the Nexway Connect catalog.

4. Monitoring your business
Follow and monitor your business activity through Nexway’s online user interface, and access sales reports to track the performance of your business.

Configuring your Product Feed

Configuring your Product Feed

Use the credentials sent to you by the Nexway Customer Success team (via the email address to connect to Cocoon (preproduction: Cocoon UAT; production: Cocoon Production) to define your product feeds. For each product feed, you can define:

Feed format (CSV, XML, etc.)
Product list (categories, publishers, geos, etc.)

Step 1: Define a product feed format

Each feed format is named and allows you to define feed such format parameters as:

Nexway Product Feed Version (we recommend selecting the latest version)
Output format: CSV or XML (the Excel icon will set the output to Excel compliant)

For CSV format: If necessary, select charset, separator, delimiter, line ending
For CSV format: Selecting fields and order them by clicking on the check-box and dragging and dropping them into the field list

Step 2: Define a product list

You can define your product list by using  product defines a segment of the Nexway Catalog using the filtering criteria below:


Full: Full catalog export (limit is not required)
Top-selling: Products flagged as “Top Selling” in the catalog
New product: Products flagged as “New” in the catalog

Limit: Maximum number of products in the product feed
Territory: Point of sale, product language, product description language
Categories: List of product categories
Publisher: List of publishers
SKU: Product reference code or name

Step 3: Test your product feed

Once created, the product list activates the product feed, which you can test through the Cocoon interface.

The parameters provided via the URL are:

V2.4: Latest release of the product feed
Secret (mandatory): Alphanumeric (8-10) key sent (Cocoon)
Provider (mandatory):  Product list
Config (mandatory): Feed format

Note: For security reasons, the IP address used on your side to access the product feed needs to be registered with and authorized by Nexway.

Categories and operating system

Products in the Nexway Catalog are classified in categories and subcategories (for example, Software/Antivirus&Security, CoreGames/Arcade, etc.) and are offered in a predefined operating system. Both the categories and the operating system are constantly enriched. We recommend that you update the list of categories and the operating system on a regular basis.

Product feed download time

The Nexway Catalog is updated every day at 5:30am CET at the latest. You should schedule the download, product feed, and update of your product catalog for after 5:30am CET.
Keep in mind that some products may be removed from the product feed for certain reasons (for example, end of lifetime, out of stock, etc.).

Information to present to your customer

To optimize your business, we recommend displaying the following information to your customer:

Product name
Product language
Long description

For Core Games, you should also highlight:


For Software, you should also highlight:

License duration
Number of licenses (per-computer, per-user, etc.)

Promotion management

The product feed provides information about the active promotion of a given product during a period.

Pre-order products

Some products can be ordered before they are available for delivery. They are identified as such in the product feed and the order must be submitted to Nexway only when the product is available (after the end of the pre-order phase). It is up to you, the Merchant, to process the purchase when required and to send the order request to Nexway when the product is available for delivery (and thus no longer in the pre-order phase).


A pre-order product may be used with some kinds of upsells and cross-sells; this kind of information is accessible through the getCrossSell API during the pre-order period.
For some publishers, the order request can be submitted to Nexway before the end of the pre-order phase. In such case, Nexway will communicate to you the date on which you can start to submit the order request.

Electronic product delivery

Nexway Connect supports three delivery modes:

Download & serial number

Serial number: Serial number required to activate the product
Download links: Web URL to get the product files. In some cases, the download link references the Nexway Download Manager (a tool to optimize product file reception).

Serial number only
Serial number required to activate the product (Steam, for example)

Digital locker (Microsoft only)
Using a Nexway Order Number, the customer connects to Nexway Digital Locker (a Web interface managed by Nexway) to get download links and serial numbers for the product(s) purchased.

Specific products

Microsoft Products

In the case of Microsoft products, if the Download DVD option is available, this option must be proposed in the cart.

Casual Games

Most of the casual games are available for trial. In this case, the end-user can either:

Purchase the product (buy and download mode)
Download a trial version to try the game before buying it (try and buy mode)

Both the “buy and down” version and the “try and buy” version are the same product.

The end-user can choose between “play” or “buy” when starting the Casual Game:

Play: Launches the trial version.
Buy: Launches a web browser with a URL that contants the following elements: domain name
prodRef = Nexway Product reference
The related product is added to the cart so that the end-user can proceed to purchase.

A template example of such a URL:{_PRODUCT_REF}

Ubisoft Products

Follow the instructions below to implement Ubisoft’s new SKA process, which uses a License Activation Portal (LAP).

You can use DRM data to identify Ubisoft products if you are using catalog version 2.4 or higher:

1. Search for “drm” in the XML format section of the product feed API.
2. Check that the drm ID value is “Uplay (Ubisoft).”

Note: To identify Ubisoft products when using earlier versions of the catalog, you must verify the following in the product feed API:

1. The value is 70 for the Publisher ID, and
2. The value for “digitalLocker” in the deliveryMode node is 1.

Ubisoft products are activated via a License Activation Portal (LAP), a web interface through which your end-users connect using their Nexway order number and their email address. This means that you as a Nexway customer (Connect partner) must:

Use the real email addresses that your end-users use to place orders, rather than any aliases (“email 1,” “email 2,” etc.).
Send the Nexway order number to the end-user.
Display the remark element of the createOrderResponse resource in the data you send to the end-user. This “remark” contains the following instructions that the end-user needs to access the LAP URL:

a. Go to{customer name; filled automatically}
b. Enter your Nexway order number, your email address, and the required captcha.
c. Log in using your Uplay account credentials.
d. Click on the “Redeem” button. After redemption is confirmed, the Uplay interface automatically activates your game.

List of services

Through Nexway API you can access the following API services:

Submit an order
Get cross-selling, upselling, and options information
Get product stock information
Get order data
Cancel an order
Extend download time
Get order download information

If you have any subscription products available, you can also use the following additional API services:

Get subscription status
Cancel subscription

Step 1: Check product stock (mandatory)

Nexway highly recommends checking your product stock before adding a product to the customer cart (getStockStatus API).
If no stock is available, the order is refused.

Step 2: Propose cross-selling, upselling, and options for a selected product (optional)

Optionally, you can get a list of products and options to be added to the cart in addition to the initial product selected (getCrossUpSell API).
Available options:

Download extension
By default, end-user can download their products during 21 days after the purchase. This option allows the end-user to download a new copy of their product as many times as they want during the download time period.
Backup DVD
A backup DVD of the products purchased will be sent to the end-user.

Step 3: Process the payment in your system (mandatory)

Leverage your own payment system to process the payment of the purchase by the end-user.

Step 4: Create the order (mandatory)

Once the payment has been accepted, you must submit an order to Nexway that provides the information about the product purchased (createOrder API).
Depending on the API return code, the order is accepted or not. A subscriptionID will also be returned if the product is a subscription product.

Note: The real end-user email is requested in the order submission. For security reasons, some publishers send the information to the end-user directly in order to deliver and unlock the product.

Step 5: Share delivery information with the end-user (mandatory)

You must send to or share the following information with the end-user:

Nexway order number: Required for customer support
Serial number: The product’s unique serial number (provided by the publisher)
Download information: Instructions to help the end-user download and activate the product

Canceling orders

When canceling an order:

The license will be canceled and become inactive immediately
You will have to refund the end-user

List of subscription services

Subscription products allow you to renew a license or service with customer at the end of every license period. Renewal happens by default upon expiry, unless you tell Nexway to cancel the subscription.

If you have any subscription products available, you can access the following additional API services:

Submitting subscription orders

1. Check product stock (mandatory)
Nexway highly recommends checking product stock before you add a product to the customer cart (getStockStatus API).

In case no stock is available, the order is refused.

2. Propose cross-selling, upselling, and options for a selected product (optional)
Optionally, you can get a list of product and options to add to the cart along with the initial product selected (getCrossUpSell API).
The following options are available:

Download extension
By default, the end-user can download their products for 21 days after the purchase. Thanks to this option, the end-user can download a new copy of their product as many times as they want during the download time period.
Backup DVD
A backup DVD of the products purchased will be sent to the end-user.

3. Process the payment on your system (mandatory)
Leverage your own payment system to process the end-user’s payment for their purchases.

4. Create the order (mandatory)
Once the payment has been accepted, you must submit the order to Nexway providing information about the product being purchased (createOrder API).
Depending on the API return code, the order is accepted or not. If accepted, a subscription ID is also returned.

Note: The real end-user email is requested in the order submission. For security reasons, some publishers send the information required to deliver and unlock the product directly to the end-user.

5. Share the delivery information with the end-user
Three types of information must be sent to or shared with the end-user:

Nexway Order Number: Required for customer support
Serial Number: Unique product serial number provided by the publisher
Download information: Useful instructions to help the end-user to acquire and activate the product

Renewing subscriptions

Subscriptions will renew automatically upon expiry, unless cancellation is requested (see cancellation process below).

1. Process the payment on your system (mandatory)
Process the payment on your system before the expiration date.

2. Check that the subscription was created
Check the “Get Subscription Status” API on regular basis (we recommend doing so once every 4 hours) with our subscriptionID, as well as watching for an incremental change in the partner order number generation.
The partner order number is composed of your original partner order number (transmitted in step 1.4) and subscription generation, delimited with dash sign, for example:

Original partner order number: PARTNER689
Partner order number after first renewal: PARTNER689-1
Partner order number after second renewal: PARTNER689-2
(And so on.…)

3. Get delivery information
When you see a change in the generated number, use your partner order number to call the “Get order data” API to get the order delivery information (such as the license number and activation key).

4. Share the delivery information with the end-user

Canceling subscriptions

An end-user may wish to end (cancel) a subscription.

When cancelling a subscription through the “Cancel subscription” API:

The order will NOT be canceled.
The license remains active until the expiration date.
No renewal will take place upon expiry.

Canceling subscription orders

When you cancel an order containing a subscription product:

The license is canceled and the product becomes inactive immediately.
You will have to refund the end user.
No renewal occurs upon expiry.

Monitoring your business

You can monitor your business through our Cocoon interface and track your orders, turnover, and margin. Nexway delivers official reports about your business on a monthly basis.

Testing your implementation

Nexway provides a testing environment (staging environment) to allow you to develop and test your integration.
Once your implementation is ready to go live, you need to inform Nexway and we will check with you that the following test scenarios are correctly implemented:

Catalog management

getCategories: Display all the categories and subcategories of the product (optional)
getOperatingSystems: Display all the OS supported by Nexway (optional)

Order management

getStockStatus: Check that a product does or does not have a stock of activation codes
getCrossUpSell (optional): Get cross-sell and upsell for a product
createOrder: Create a new order entry
getOrder: Get order data when a customer encounters an issue (for example, an invalid download link)

Customer support

cancelOrder: Cancel an order
getOrder: Get order data
updateDownloadTime: Extend the download time for an order (optional)

Note: The testing environment (staging) is reset every month (first Sunday of the month).

Nexway Documentation & Support

Nexway provides additional documentation to help you implement the Connect solution:

Technical API documentation:
Product feed documentation reference:
FAQ : Frequently Asked Questions (FAQ)

In case you have questions about leveraging Nexway Connect and you don’t see an answer in the Connect documentation, the FAQs, or the {+}API Documentation, you can also contact Nexway directly. Your feedback about our documentation is greatly appreciated.

Technical issues and implementation
Contact the Nexway customer success team at

Orders and deliverables
Use your dedicated email (sent to you with your credentials) and provide such information as:

Nexway Order Number
End-user email

Day-to-day content
For all information about releases, promotions, missing products, and so on, get in touch with

Frequently Asked Questions (FAQ)

Table of Contents

Product Feed

Order Issues

Product Feed

How do I set the catalog language in Cocoon?
There are two language types in the catalogue: the master language and the description language.
The best configuration for the feed is:

Select the master language: All
Select the description language: Language of the point of sale (ex: FR)

What kind of link do you get with “getDownloadInfo”?
Only direct URL information is provided by getDownloadInfo (no information in the case of DownloadManager).

Which IPs can be whitelisted?
We whitelist only fixed IP addresses (no domain names nor dynamic IPs).

Why are all my previously-defined product feeds not listed anymore?
Every first Sunday of each month, the test environment is reset, which is why you can’t find your product feeds anymore.

What should I do if I see “Invalid” in the province field?
You will have to provide province (or state) data if the country is the US, CA, BR or AU (USA, Canada, Brazil, or Australia, respectively). You must enter the province or state data in ISO 3166-2 format: {+}

What should I do if I receive an error 3011 (XML) message?
This sometimes happens in the test environment for the simple reason that we do not include all license files on the platform. You won’t see this error on the production site. Just try again with a different product.

What if I receive a “date is not valid” error?
You must enter the order date ousing the ISO 8601 format (ex : 2004-02-12T15:19:21+00:00).

What are the different prices available in the product feed?

Retailer price is the unit purchase price (without taxes) invoiced by Nexway to the Partner.
Public price is the recommended price suggested by the publisher.
Sale price is the current Nexway price (or Partner price, if modified in Cocoon).

Which price must be displayed on the website?
You are free to use the sale price or to set your own price with respect to your margin.

How do I add a new data column in my CSV product feed?
Available fields are present in the format feed configuration via Cocoon.

Order Issues

There’s no download link in the “createOrder” API return.
Some products don’t have download links but only serial numbers.

A direct download link is missing / Download Manager doesn’t retrieve all the files.
Contact customer support level 2.

There’s no serial number listed for the product.
Some products don’t have a serial number.

The download link is http://xxxxdigitallockerxx/xxx and no serial number is displayed. What’s wrong?
Not an issue: Microsoft products are delivered this way.

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